Recover Your iCareNet Account Securely
To protect your account and simplify the recovery process, iCareNet users who can no longer access the email address registered to their accounts can now submit an official request to recover their account and update their email address.
When Should You Submit an Account Recovery Request?
You can use this service if you have lost access to the email address linked to your account and are therefore unable to receive the password reset link.
If you can still access your registered email address, you can reset your password directly without submitting an account recovery request.
Before You Begin
Before submitting your request, please prepare the following:
* Your IR number or username.
* The personal information registered to your account.
* A clear photo of a valid identity document.
* A recent selfie of you holding the same identity document.
* A new, active personal email address that you can access.
How Does the Recovery Process Work?
The account recovery process includes several steps to verify the account owner’s identity and protect the account:
1. Enter your IR number or username.
2. Confirm the personal information registered to your account.
3. Upload your identity document.
4. Upload a clear selfie while holding the same identity document.
5. Enter and confirm your new email address.
6. Enter the verification code sent to your new email address.
7. Review all your information and submit the request.
Once submitted, your request will be sent to the administration team for review. Submitting a request does not mean it has been approved immediately. Your information and documents must first be reviewed to verify that you are the account owner.
You will be notified through your new email address once the review is complete and your account information has been updated.
To Avoid Delays in Processing Your Request
* Enter your information exactly as it appears on your account.
* Use a valid identity document and upload a clear image.
* Use a permanent, personal email address that you can access.
* Do not use a temporary email address or one belonging to someone else.
* Do not submit multiple recovery requests for the same account. Duplicate requests will not speed up the process and may cause further delays.
* Do not share your documents or verification code with anyone.
📘 Follow the steps provided in the iCareNet Account Recovery Guide before submitting your request to ensure the process is completed correctly the first time.
Download iCareNet Account Recovery Guide